Active Listening

Active listening is a skill and is very important in assertive communication. It means that you are really listening to the other person, you are not just trying to figure out what you are going to say next. Active listening involves; Using silence; not interrupting, not finishing the other person’s sentences Look interested Empathize – […]

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“I Feel” Statements

“I feel” statements are very useful for clear communication. A true “I” statements says something about the self without criticizing or blaming the other person and without holding the other person responsible for our feelings or reactions. As well, the other person can not argue with our feelings as easily as our opinions so we […]

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Non-Verbal Communication Skills

Awareness of the effect of body language and non-verbal communication is essential for assertiveness. You can engage people’s interest, convey empathy, and maximize the likelihood of being heard and understood all in the way you present yourself. Good non-verbal communication involves being aware of the following; Space – respect personal distance Posture – lean forward, […]

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Assertive Rights

You have the right to: Be treated with respect Decide if you want to be involved in other people’s problems Say “no” without feeling guilty Not explain your decisions and behaviour Change your mind Make mistakes and take responsibility for them Do less than you are able to do Ask information Say “I don’t know”, […]

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