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Active listening is a skill and is very important in assertive communication. It means that you are really listening to the other person, you are not just trying to figure out what you are going to say next.

Active listening involves;

  • Using silence; not interrupting, not finishing the other person’s sentences
  • Look interested
  • Empathize – see the other person’s point of view
  • Offer feedback – “Is this what you mean?” “Sounds like you’re worried about…”
  • Use friendly statements – “Oh I see” “That’s interesting” “Is that right?”
  • Paraphrase what the person says to confirm what you heard – “As i understand it, you…” “So you’re saying that…”
  • Try not to change the subject
  • Don’t jump to conclusions, clarify what it is you understand
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